Our Team & How We Can Help

Regional Support Associates (RSA) provides a wide range of clinical and supportive services for adults with an intellectual or developmental disability including those with a dual diagnosis in 12 counties across Southwestern Ontario. 


At Regional Support Associates, services are delivered with a multidisciplinary approach to service delivery. This means that there is interaction and communication among the various clinicians involved in providing services, in order to ensure that all of the biological, psychological and social factors are examined. The team includes not only RSA professionals, but also the person receiving services, as well as his or her family and direct support professionals.


Whenever possible, RSA tries to provide clinical services within the home or environment where the individual is most comfortable or where they are experiencing difficulties. Regional Support Associates provides services in a face-to-face manner and will also offer services via videoconference technology where deemed appropriate.  

Our involvement is dictated by the needs of the individual, family or organization supporting the individual.


We also offer, to our community, a broad assortment of training and educational opportunities within the area of developmental disability, challenging behavior and mental health issues.

Our Committment

We are committed to the provision of clinical services from a Bio-Psycho-Social perspective, meaning we see challenging behaviour as a symptom of other conditions. Such conditions might be biologically or medically based (BIO), psychologically based (PSYCH) or socially or environmentally based (SOCIAL). As such, our goal is to improve the person’s quality of life by the identification and recognition of the conditions that create or cause unwanted behaviours.


We are also committed to services:

›  That are portable and can be provided on-site based on the person’s needs in a timely fashion

›  By a method which is easy to access and of the highest quality that are outcome based with realistic and achievable goals

›  Which enhance personal empowerment and self-determination

›  Which enhance community skills and knowledge

›  That promote and develop community partnerships

Working Together to Make Decisions

At RSA we will work with you, other caregivers and the individual with an intellectual disability to ensure that informed decisions are made about the services and supports we provide.  Our goal is to help the person receiving services take part in making decisions about the services and supports received, if he or she is able to make these types of decisions.  We recognize that sometimes people rely on input from family or significant others in their life to help them make decisions or to make decisions for them.

Before we can begin to provide treatment we need the consent of the person receiving services or the consent fo the person designated to make decisions on his/her behalf.  Consent to treatment is when someone says 'yes'.  Saying 'no' is called refusal.  A decision about treatment is only made once the person and/or his/her substitute decision maker has been able to have all of their question about the proposed treatment answered.

Someone is able to decide about his/her own treatment if they:

1. Understand the information needed to make the decision; 

2. Understand the harms, benefits and expected outcomes of having or not having the treatment

Someone might be able to make a decision for themselves one day, but not another.  Someone might be able to make decisions on their own, but might need help making other decisions. 

For more information about how we can help you once you are connected to our clinical services, please see our INFORMATION HANDBOOK